FAQs

CAN THE WEFT BE CUT?

Yes. Our wefts are reinforced and made by a machine. They can be cut without unraveling. We do not suggest cutting our weft.  

DOES THIS HAIR SHED?

Any hair that has been manufacture to be stitched on a weft is eligible to capability minimum shedding which is undeniably standard. Minimum shedding meaning (the hair will be never have a noticeable or drastic decrease in its density or volume. Nevertheless, proper maintenance is extremely important and advised.

HOW MUCH HAIR DO I NEED?

Suggested Lengths 14-16"Inches - You Need 2 bundles Or More, Lengths 18-24"Lengths You Need 3 bundles Or More, Lengths 26-30" You Need 4 bundles or More, and 30"-Up"-5 bundles or More.

HOW MUCH DOES EACH BUNDLE WEIGHT?

Each bundle is weighted between 3.2-3.5oz.

CAN I COLOR THIS HAIR?

Yes, this is 100% virgin human hair that is not processed in any way. So you can color the hair, once virgin hair is treated in any way, it is no longer virgin, and therefore we recommend that you color or process your hair by a professional.

WHAT TYPE OF HAIR CARE PRODUCTS SHOULD I USE?

Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products.  Condition hair more than you shampoo hair, avoid shampoos with Sulfate. There will be a list of conditioning products that doesn’t have sulfate listed below. Allow hair to naturally air dry.

IT IS IMPORTANT TO COMB HAIR FROM BOTTOM TO TOP with a WIDE TOOTH COMB. Avoid brushing curly hair with paddle brush Wide tooth comb is HIGHLY recommended.

SULFATE FREE CONDITIONERS:

Hydrating Macadamia Oil Conditioner

Renewing Moroccan Oil Conditioner

Suave

Chi

Bio Silk

TRESemme  

DO I HAVE TO DO ANYTHING SPECIAL AT NIGHT?

You must NEVER sleep on wet hair. Sleeping on wet hair is known to matte hair that makes it very difficult to keep the hair the way you want. Just make sure your hair is completely dry before you go to sleep and you shouldn’t have anything to worry about. Rolling your hair in rods at night will maintain your curls and limit the amount of heat you have to use on your hair daily.

HOW OFTEN CAN I WASH MY HAIR?

As often as you like. I personally CO wash more than I shampoo!

HOW LONG DOES THE HAIR LAST? 

This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take good care of it for it to last longer. Depending on maintenance, hair will up to a year.

SHIPPING POLICY
We ship our packages out via USPS Priority Mail. Priority shipping within the United States will cost $13. Orders will ship within 5-7 business days of receiving payment.
Express Shipment within the United States is $35. Orders require 2-3 business days for delivery after it ships depending on its destination.
Shipping confirmation and tracking is available via email as soon as your order ships.
EXPRESS SHIPMENTS
All express Shipments are processed by 5pm EST.
INTERNATIONAL ORDERS
SMWhite Purple Label Hair Company isn’t responsible for any fees (custom fees or taxes) associated with your shipment upon delivery.
We do NOT refund shipping charges for orders returned.
OUR RETURN POLICY
NO RETURNS, EXCHANGES ONLY NO EXCEPTIONS. We implement a very firm quality control process to guarantee that our customers receive only the best virgin hair.

Processing time for Standard shipping is 5-7 BUSINESS days and Express shipping is 2-3 BUSINESS days this does NOT include FRIDAY, SATURDAY, or SUNDAY.

Once shipped you are NOT eligible for a refund because you have clicked the "Terms and Condition" box at checkout. Meaning you have agreed to the agreement. Filing a dispute with the payment processor and or your bank will lead to legal actions. Committing FRAUD will lead to significant criminal penalties, Fraud can be either a felony or misdemeanor offense. Incarceration- convictions with them the possibility of jail or prison sentence.

For further Information feel free to contact us at: smwhitepurplelabelhair@gmail.com