Refund policy

Returns

INTERNATIONAL ORDERS

SMWhite Purple Label Hair Company isn’t responsible for any fees (custom fees or taxes) associated with your shipment upon delivery.

We do NOT refund shipping charges for orders returned.

OUR RETURN POLICY

NO RETURNS, EXCHANGES ONLY NO EXCEPTIONS. We implement a very firm quality control process to guarantee that our customers receive only the best virgin hair.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:
- Gift cards
- Downloadable software products

To complete your exchange, we require a receipt or proof of purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at smwhitepurplelabelhair@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.